Policies and Procedures
Policies and Procedures
Service Delivery Policy:
As our product is a Fee for Service and thus delivery of a physical product does not apply. When you have booked a service with us you will receive confirmation that your position has been allocated. We will require you to turn up 15 minutes prior to our service delivery to ensure we can get started at the exact start time.
InZane Football Pty. Ltd. provides it’s services at the destinations confirmed at the time of the application of the payment processing form…
InZane Football Pty. Ltd. services the Newcastle, Lake Maquarie, Port Stephens and Hunter Valley area only. At this time we do NOT accept national or international orders through our website, please contact us on +61 402 352 132 or firstname.lastname@example.org to enquire about a special order.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 18th October 2011. Our Service prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.
Customer Service Policy:
InZane Football Pty. Ltd. is committed to providing exceptional customer service and quality programmes. We endeavour to make sure that all services listed on our website are currently available and pricing is true and correct. In the event that an ordered service is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where services to not meet your satisfaction, have been wrongly described, are different to the service purchased on the website or don’t perform as advertised.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from InZane Football Pty. Ltd. your financial details are passed through to Westpac’s Payment Gateway know as Payway NET. Payway NET is a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre email@example.com.
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Helen St Merewether, Newcastle
NSW, 2289 Australia